Conflict management

By:

Proksch, Stephan

Contributor(s):

Personnel management

Publication details: Springer Switzerland 2016Description: xi, 134 pISBN:

9783319318837

Subject(s):

Conflict management

DDC classification:

658.4053 PRO

Summary: This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.

List(s) this item appears in: Public Policy & General Management | Operation & quantitative Techniques

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Public Policy & General Management	658.4053 PRO (Browse shelf(Opens below))	1	Available		000548

This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.

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