Managing for quality and performance excellence

By:

Evans, James R

Contributor(s):

Lindsay, William M

Publication details: Cengage Learning India Pvt. Ltd. New Delhi 2014Description: 782 pISBN:

9788131500668

Subject(s):

Quality management

DDC classification:

658.562 EVA

Summary: The new edition of this definitive market leader and authoritative educational reference continues to provide unmatched coverage and insightful comparisons that guide your students through the intricacies of quality management today. Built upon the strength and proven experience of well-known authors and examiners for the Malcolm Baldrige Award, this text presents the fundamental principles and historical foundations of total quality with an emphasis on high-performance management practices, such as those reflected in the Baldrige Criteria. No other book offers coverage of ISO 9000 certification standards, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards students find here. A wealth of first-hand, current examples from leading organizations throughout the world emphasize the practical aspects of the book's managerial focus as well as the technical topics that students are learning. Coverage of most of the Body of Knowledge required for ASQ certification helps you effectively prepare students to become Certified Quality Managers.

List(s) this item appears in: Operation & quantitative Techniques | Marketing

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Operations Management & Quantitative Techniques	658.562 EVA (Browse shelf(Opens below))	1	Available		000490

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Previous	658.562 BES Total quality management	658.562 BRU Statistics for six sigma made easy	658.562 DEM Out of the crisis	658.562 EVA Managing for quality and performance excellence	658.562 EVA An introduction to Six sigma and process improvement	658.562 GEO Lean six sigma pocket toolbox: a quick reference guide to nearly 100 tools for improving process quality, speed, and complexity	658.562 GIT Quality management	Next

Table of Content

Brief Contents. Preface. Part I: PRINCIPLES OF QUALITY MANAGEMENT. 1: Introduction to Quality. 2: Foundations of Quality Management. 3: Customer Focus. 4: Workforce Focus. 5: Process Focus. Part II: TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT. 6: Statistical Methods in Quality. 7: Design for Quality and Product Excellence. 8: Measuring and Controlling Quality. 9: Six Sigma and Process Improvement. Part III: BEYOND QUALITY: PERFORMANCE EXCELLENCE IN ORGANIZATIONS. 10: The Malcolm Baldrige Framework for Performance Excellence. 11: Strategic Focus on Performance Excellence. 12: Measurement and Knowledge Management for Performance Excellence. 13: Leadership for Performance Excellence. 14: Building and Sustaining Performance Excellence. Appendixes.

The new edition of this definitive market leader and authoritative educational reference continues to provide unmatched coverage and insightful comparisons that guide your students through the intricacies of quality management today. Built upon the strength and proven experience of well-known authors and examiners for the Malcolm Baldrige Award, this text presents the fundamental principles and historical foundations of total quality with an emphasis on high-performance management practices, such as those reflected in the Baldrige Criteria. No other book offers coverage of ISO 9000 certification standards, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards students find here. A wealth of first-hand, current examples from leading organizations throughout the world emphasize the practical aspects of the book's managerial focus as well as the technical topics that students are learning. Coverage of most of the Body of Knowledge required for ASQ certification helps you effectively prepare students to become Certified Quality Managers.

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