MARC details
| 000 -LEADER |
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| fixed length control field |
03468nam a22002177a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20211113115139.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
201020b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780749480882 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.4053 |
| Item number |
LID |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Liddle, David |
| 245 ## - TITLE STATEMENT |
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| Title |
Managing conflict: a practical guide to resolution in the workplace |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Name of publisher, distributor, etc. |
Kogan Page Limited |
| Place of publication, distribution, etc. |
London |
| Date of publication, distribution, etc. |
2017 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
xiii, 301 p. |
| 365 ## - TRADE PRICE |
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| Price type code |
GBP |
| Price amount |
29.99 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Table of contents<br/>Section - 00: Introduction;Section - PART ONE: Putting conflict into context;Section - 01: What’s wrong with contemporary conflict management and what can organizations do about it?;Section - 02: The lifecycle of a conflict: How and why conflicts escalate;Section - 03: The causes and the sources of dysfunctional conflict;Section - 04: Managing conflict: A legal perspective;Section - PART TWO: A practical guide to managing conflict;Section - 05: Measuring the costs of conflict;Section - 06: The psychology of conflict and conflict management;Section - 07: The resolution spectrum;Section - 08: Developing a resolution policy to replace your traditional grievance procedure;Section - 09: Mediation: An in-depth analysis;Section - 10: How to develop an internal mediation scheme;Section - 11: Tackling bullying and harassment: From process to people;Section - 12: Total conflict management: A whole-systems approach for preventing and resolving conflict;Section - 13: Managing workplace and employment disputes: An international perspective;Section - PART THREE: Resolution resources;Section - 14: Conclusion;Section - 15: Glossary; |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
About the book<br/>Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall.<br/><br/>Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints.<br/><br/>The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills.<br/><br/>This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Personnel management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Conflict management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Interpersonal conflict--Prevention |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Book |