Service operations management: (Record no. 7806)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 02560nam a22002177a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20241116162843.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241116b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789356403321 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.5 |
| Item number | MCM |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | McManus, John |
| 245 ## - TITLE STATEMENT | |
| Title | Service operations management: |
| Remainder of title | a strategic perspective |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | Bloomsbury Publishing India Pvt. Ltd. |
| Place of publication, distribution, etc. | New Delhi |
| Date of publication, distribution, etc. | 2023 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 317 p. |
| 365 ## - TRADE PRICE | |
| Price type code | INR |
| Price amount | 599.00 |
| 500 ## - GENERAL NOTE | |
| General note | Table of Contents:<br/>Preface<br/>1. Introducing Service Management and Strategic Development<br/>2. Linking Service Management and Strategic Development<br/>3. Linking Service Management, Strategic Implementation, Assessment and Review<br/>4. Designing Service and Operational Processes<br/>5. Contemporary Service and Operational Processes<br/>6. Capacity, Demand Planning, Forecasting and Yield Management<br/>7. Supply Chains, Logistics and Inventory Management<br/>8. Service Operations and Quality Management<br/>9. Procurement within Operations and Service Management<br/>10. Decision Support Systems (DSS): Their Application and Use in Services<br/>11. Continual Service Improvement and Knowledge Transfer<br/>Epilogue. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts.<br/><br/>This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.<br/><br/>Accompanying online resources for this title can be found at bloomsburyonlineresources.com/service-operations-management. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.<br/><br/>(https://www.bloomsbury.com/in/service-operations-management-9789356403321/) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Operations management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Winroth, Mats |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Angelis, Jannis |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Bill No | Bill Date | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Accession Number | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Operations Management & Quantitative Techniques | TB2248 | 28-10-2024 | Indian Institute of Management LRC | Indian Institute of Management LRC | General Stacks | 11/16/2024 | Technical Bureau India Pvt. Ltd. | 416.30 | 658.5 MCM | 006416 | 11/16/2024 | 1 | 599.00 | 11/16/2024 | Book |