Service leadership: (Record no. 5789)

MARC details
000 -LEADER
fixed length control field 02332nam a22002057a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240207171540.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 240207b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781032009575
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.4092
Item number HOS
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Hoshmand, A. Reza
245 ## - TITLE STATEMENT
Title Service leadership:
Remainder of title leading with competence, character and care in the service economy
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc. Routledge
Place of publication, distribution, etc. New York
Date of publication, distribution, etc. 2022
300 ## - PHYSICAL DESCRIPTION
Extent 190 p.
365 ## - TRADE PRICE
Price type code GBP
Price amount 52.99
500 ## - GENERAL NOTE
General note 1. Introduction to Service Leadership<br/><br/>2. 21st Century Realities<br/><br/>3. Leadership Reorganized<br/><br/>4. Service Leadership Method<br/><br/>5. Dynamics of Service Leadership (The Promise)<br/><br/>6. Joyful Leadership<br/><br/>7. Ethical Dilemmas facing Service Leaders<br/><br/>8. Entrepreneurial Path in Service Leadership<br/><br/>9. Organic Vs. Mechanistic Structure for Leadership<br/><br/>10. Microenterprises and Service Leadership<br/><br/>11. Service Leadership in Times of Crisis
520 ## - SUMMARY, ETC.
Summary, etc. Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International.<br/><br/>Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image.<br/><br/>Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Leadership
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Chung, Po
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Bill No Bill Date Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Total Renewals Full call number Accession Number Checked out Date last seen Date checked out Copy number Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Human Resource and Organization Behvaiour 2023-24/1525 26-12-2023 Indian Institute of Management LRC Indian Institute of Management LRC General Stacks 02/07/2024 Indica Publishers & Distributors Pvt. Ltd. 3716.45 1 1 658.4092 HOS 005616 03/26/2025 09/27/2024 09/27/2024 1 5717.62 02/07/2024 Book

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