Service management: (Record no. 4239)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01714nam a22002297a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20221109163435.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 221109b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9783030520595 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | BRY |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bryson, John R. |
| 245 ## - TITLE STATEMENT | |
| Title | Service management: |
| Remainder of title | theory and practice |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | Palgrave Macmillan |
| Place of publication, distribution, etc. | Switzerland |
| Date of publication, distribution, etc. | 2020 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 287 p. |
| 365 ## - TRADE PRICE | |
| Price type code | EURO |
| Price amount | 84.99 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | About this book<br/>This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption.<br/><br/>The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into:<br/><br/>how to manage service businesses, with coverage of both small firms and large transnationals<br/>service business models, operations and productivity<br/>managing service employees<br/>how service firms engage in product and process innovation<br/>marketing, customers and service experiences<br/>internationalization of service businesses<br/>the ongoing servitization of manufacturing<br/>This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries--Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Production management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sundbo, Jon |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Fuglsang, Lars |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Daniels, Peter |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Bill No | Bill Date | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Accession Number | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Marketing | IB/IN/663 | 21-10-2022 | Indian Institute of Management LRC | Indian Institute of Management LRC | General Stacks | 11/09/2022 | International Book Centre | 4699.59 | 658.812 BRY | 003496 | 11/09/2022 | 1 | 7147.66 | 11/09/2022 | Book |