MARC details
| 000 -LEADER |
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| fixed length control field |
02097nam a22002057a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20211026142457.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
211012b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9789332551855 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.562 |
| Item number |
SUM |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Summers, Donna C.S. |
| 245 ## - TITLE STATEMENT |
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| Title |
Quality management: creating and sustaining organizational effectiveness |
| 250 ## - EDITION STATEMENT |
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| Edition statement |
2nd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Name of publisher, distributor, etc. |
Pearson India Education Services Pvt. Ltd. |
| Place of publication, distribution, etc. |
New Delhi |
| Date of publication, distribution, etc. |
2015 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
xiv, 574 p. |
| 365 ## - TRADE PRICE |
|---|
| Price type code |
INR |
| Price amount |
629.00 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Table of Content<br/>1. Organizational Effectiveness.<br/> <br/>2. Organizational Philosophy.<br/> <br/>3. Quality Systems.<br/> <br/>4. Creating a Customer Focus.<br/> <br/>5. Organizational Leadership.<br/> <br/>6. Strategic Planning.<br/> <br/>7. Human Resource Development and Management.<br/> <br/>8. Managing the Supply Chain<br/> <br/>9. Measures of Organizational Success.<br/> <br/>10. Benchmarking.<br/> <br/>11. Process Management.<br/> <br/>12. Lean Tools and Techniques<br/> <br/>13. Problem-solving Tools and Techniques.<br/> <br/>14. Project Management.<br/> <br/>15. Business Results. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.<br/><br/> Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in today's global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Quality Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Book |