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Customer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed

Friedman, Nancy

Customer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed - New Delhi Viva Books Private Ltd. 2006 - xi, 149 p.

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ISBN: 9788176496124

Subjects--Topical Terms:
Consumer complaints
Consumer satisfaction

Dewey Class. No.: 658.812 / FRI

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